Privacy policy
Privacy Policy (Mon’s World)
Last updated: April 1, 2026
Mon’s World operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Who we are
Mon’s World is an online art store based in South Africa. Our store is hosted on Shopify, which enables us to provide the Services to you. Shopify may process your personal information to help power our storefront, payments, checkout, fraud prevention, and other store operations.
Personal information we collect
Depending on how you interact with the Services, we may collect the following personal information:
- contact details, such as your name, billing address, shipping address, email address, and phone number
- order and transaction information, such as the products you purchase, order history, delivery details, and payment confirmation
- account information, if you create an account
- communications, such as messages, emails, or customer support requests you send to us
- device and usage information, such as your IP address, browser type, device type, cookies, and how you interact with our website
- marketing and preference information, such as whether you open emails, click links, or opt in to promotions
We do not store your full card or payment details ourselves. Payments are processed securely by third-party payment providers.
How we collect personal information
We collect personal information:
- directly from you, when you place an order, contact us, subscribe to updates, or interact with our Services
- automatically, through cookies and similar technologies when you browse or use our website
- from Shopify and service providers that help us operate the store
- from fulfillment, shipping, analytics, and payment partners involved in processing your order or improving our Services
How we use your personal information
We may use your personal information to:
- provide, operate, and improve the Services
- process and fulfill orders, including printing, packaging, shipping, and delivery
- process payments and send order confirmations or updates
- communicate with you about your order, questions, or support requests
- send marketing emails or promotions where you have opted in
- detect, investigate, and prevent fraud, abuse, or security issues
- comply with legal obligations and enforce our store policies
- analyze website traffic, customer behavior, and store performance to improve usability, design, and conversion
Fulfillment, shipping, and service providers
To operate Mon’s World, we share personal information with trusted third-party providers where necessary. These may include:
- Shopify, which powers our online store and checkout
- payment processors, to securely process your transactions
- print and fulfillment partners, including Prodigi, to produce and fulfill your made-to-order items
- shipping and logistics providers, to deliver your order
- analytics and advertising providers, where applicable, to help us understand website traffic and improve marketing performance
We only share the information needed for these providers to perform their services on our behalf.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website through behavioral metrics such as clicks, scrolling, heatmaps, and session replays. This helps us improve website usability, design, and the overall shopping experience.
Clarity may use cookies and similar tracking technologies to collect usage data on our behalf.
Cookies and similar technologies
We use cookies and similar technologies to:
- keep the website functioning properly
- remember user preferences
- understand how visitors use the site
- improve performance, usability, and marketing effectiveness
You can control cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.
Marketing communications
If you subscribe to our newsletter or opt in to receive promotional emails, we may send you updates about new releases, store news, promotions, or related content. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
How we share personal information
We may disclose personal information:
- to Shopify and other service providers required to operate the store
- to payment processors, fulfillment partners, and shipping providers for order processing and delivery
- to analytics and marketing providers, where permitted by law
- where required by law, regulation, legal process, or to protect our rights
- in connection with a business transfer, restructuring, or sale of assets, if ever applicable
We do not sell your personal information.
International customers and international transfers
Because we sell to customers in multiple regions and use third-party platforms and fulfillment providers, your personal information may be transferred to, stored in, or processed in countries outside your own, including countries that may have different data protection laws than your country of residence.
Where required, we rely on appropriate contractual, technical, and organizational safeguards to protect personal information transferred internationally.
Retention of personal information
We retain personal information only for as long as necessary to:
- provide the Services
- fulfill orders and customer support obligations
- maintain business and tax records
- comply with legal obligations
- resolve disputes and enforce our agreements
When we no longer need your personal information, we will delete it or securely anonymize it, where reasonably possible.
Data security
We take reasonable steps to protect your personal information using appropriate technical and organizational safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights in relation to your personal information, including the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your personal information, where applicable
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- opt out of marketing communications
- request a copy of your personal information in a portable format, where applicable
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s privacy
The Services are not intended for children under the age of majority in their place of residence. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or service providers. Any updates will be posted on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Mon’s World
Email: studio@monsworld.xyz
Location: South Africa